eCustomhitch accepts multiple forms of payment. PayPal is the preferred method. In the event of payment processing issues, please call our Customer Service Department at 1-800-828-9876 during regular business hours and we'll do our best to assist you.
eCustomhitch ships products via FedEx, UPS, US Postal Service and select Freight Carriers, depending on the size of the item and the destination zip code. Over 99% of incoming orders are received and processed electronically within 1 business day. Orders are then routed to the closest warehouse and shipped using standard ground delivery. Once the freight carrier picks up a package, tracking information is automatically forwarded to the customer. While this process can take up to 72 hours, the actual shipment of the product occurs much faster. If you don't receive a tracking number within 72 hours, please contact our office at 1-800-828-9876 so we can verify the status of your order. Large shipments which require delivery on a freight truck will take slightly longer to arrive. LTL shippers do not provide tracking numbers, they only use bills of lading which can not be searched on the Internet. If you are ordering a large product, please provide a daytime phone number so the delivery driver can call ahead and schedule a delivery time.
Shipment times: All orders will be processed no later than the following business day. Orders placed during holidays and weekends will be processed on the next regular business day. Payment must be cleared before orders can be fully processed. eCustomhitch ships from multiple warehouses across the country, so it is fairly common to receive multiple-part orders in separate packages, which can arrive at different times from different carriers.
Out of Stocks: In the rare occurrence a product is out of stock, we will notify you via telephone or email to advise you of the expected delay. You can choose to wait for the item, select an alternative, or cancel your order. Out of stock items will be shipped as soon as they become available. If an item is on manufacturing hold and is unavailable for more than 30 days, the order will be cancelled, and you will be contacted by email. Order delivery times may be delayed due to circumstances such as credit authorization, back-orders, or insufficient/inaccurate information provided during the order process. You will be contacted via phone or email should such a condition arise. Some items may require that the shipping address match the billing address on the credit card that you are using to place the order. This helps protect you from fraud because the address you enter is verified. eCustomhitch reserves the right to hold any order for a security review. If your order is affected, you will be notified within two business days.
Orders cannot be shipped to a PO Box, military APO/FPO or international address.
Shipping outside the 48 states: Our prices and discounted delivery offers apply to the contiguous 48 states only. We can offer shipping to AK, HI, PR and Canada for an additional fee. Canadian residents may be charged additional taxes if applicable. Customs and tariffs are the responsibility of the customer. While many destinations are considered US Territories, shippers consider them to be international, and higher rates still apply. Please call us at 1-800-828-9876 for a custom freight quote.
What if I am dissatisfied with my purchase? If for any reason you are not happy with your purchase after receiving your item, you may return the item(s) within 7 days of receiving your order unless otherwise noted as a "non-returnable" or "final clearance" item. eCustomhitch does not charge a restock fee.
Returns due errors made by eCustomhitch: If you receive an incorrect item due to a shipping, listing, or advertised part fitment error; or due to any fault of eCustomhitch, please notify us within 3 business days. We will ship out a replacement part at no charge to you, and will send a pre-paid UPS or FedEx shipping label to return the incorrect part.
Returns due to shipping damage: If you receive an item that is damaged in transit, please notify us within 3 business days. If the box is visibly damaged, refuse shipment. If the box appears undamaged, but contains a damaged product, please take pictures of the product still in the box and notify us immediately. We will ship out a replacement part within 48 hours at no charge to you. A damage claim will be filed with the carrier, and you will be sent a pre-paid UPS or FedEx shipping label to return the damaged part.
Returns due to the fault of the customer: If you receive an item that you are dissatisfied with for any reason, please notify us within 7 business days so it can be returned. Freight charges apply. Any items noted as "not returnable" cannot be returned.
How do I return the product? For fastest results, please click the CONTACT button at the top of this page. We can also be reached by phone during normal business hours M-F 8:00 am-5:00 pm EST at 1-800-828-9876. We will issue a Return Goods Authorization (RGA) number. Due to our high sales volume, no returns will be accepted without an RGA number. All returns must be unopened, undamaged, unused, uninstalled and complete with all parts, packing materials and instructions. A credit will be issued using the same payment method used for purchase within 5 days after the product is returned and inspected.
eCustomHitch is a family owned enterprise which has served the SW Florida community for 25 years with exemplary service and attention to detail. With retail stores as well as an e-commerce division, we pass along the best possible prices to our customers through our high-volume purchasing discounts, while maintaining the practical experience of installing the products we sell at each of our locations. Combining a inventory and showrooms full of parts provides us the advantage of shipping products quickly and efficiently.
Our product offering includes every conceivable trailer, tire, towing device, truck accessory, suspension, exhaust, lighting, and performance part. Due to customer demand, we also offer a wide array of Outdoor and Sporting Goods. We are able to offer combined shipping to further lower our delivered prices.
Our staff are hitch, trailer and automotive part experts whose dedication to quality and service give our customers the best in the business. Our long history and impeccable feedback give our future customers the confidence and security that they demand, evidenced by the overwhelming reviews from our customers past.
Most importantly, we cherish and appreciate our customers, and go to great lengths to maintain our fine reputation by taking the time to go the extra mile.
Please contact us through the eBay messaging system by clicking the CONTACT button above.
Or call our Customer Service Department Monday through Friday, 8:00 a.m. to 5:00 p.m. at 1-800-828-9876.
To ensure your message is routed to the correct person, please choose only one method of contact, and include your Order ID number, name and contact information. Please note eBay will block personal email addresses sent through their messaging system.